Client Services Director

Client Services Director

We are looking for an experienced Client Services Director to join our growing team in the UK; working closely with the UK General Manager, you will take ownership for client campaign delivery & reporting operations in the UK.

About SeenThis

SeenThis is a young and innovative tech company – founded in Stockholm 2017 and with local hubs around the world. We are obsessed with making things better and we want to evolve the online experience for everyone, everywhere.

Our streaming technology has been used billions of times to deliver ads and, now, we have started exploring new areas where our services can make an impact. Ads are just the beginning, and we will not stop until every last person has experienced the difference and said “have you seen this?!”.

At SeenThis we have an encouraging, vibrant, and positive culture where you will have an opportunity to grow.

We have a modern approach to creating success, which means we believe in your ability to deliver what is expected, and always with the support from your team.

Our journey has only begun, and we hope you want to be part of our fantastic team – to help us continue to challenge traditional mindsets with cutting-edge technology.

About the role

We are hiring a Client Services Director to join our fast-growing & highly ambitious team here in the UK.  

As Client Services Director you will take ownership of all client-facing delivery & reporting operations across the UK. The role will report to the UK General Manager and will be primarily supporting the UK business across sales & operations.

Key Responsibilities

    doneFocus on revenue-generating activities

    doneOwnership of campaign delivery & reporting

    doneDrive the successful delivery of client campaigns as the client’s main point of contact from creative receipt & delivery, to in-flight & post-campaign reporting  

    doneAcquire & build a thorough understanding of a client’s objectives and KPIs, working collaboratively with sales to deliver these objectives in full

    doneLiaise with SeenThis Operations and Product Teams, providing guidance on client creative, reporting, and technical requirements

    doneAct as a point of escalation for sales, troubleshooting client’s needs with Ad Operations and Product

    doneBe curious & observant, interpret client data to identify new business opportunities and feedback into sales

    doneCurate product enhancement requests received from clients, manage the process of review with Product, Operations, and Sales

Qualifications & Desired Skill Set

    done More than 7 years experience in media or advertising technology

    doneAnalytical & problem-solver is a must

    donePassion for nurturing business & delivering value for clients

    doneExperience in documenting & communicating client requirements to stakeholders within the business

    doneExperience in monitoring, assessing, and reporting client performance to internal & external stakeholders

    doneThe ability to lead & deliver best-in-class service to a wide range of clients

    doneHighly organised, including strong time-management (self-management)

    doneStrong sense of initiative & personal ownership of role & responsibilities

    doneRigorous attention to detail

How to apply

Apply by sending your CV and cover letter to career[a] Please provide reference CSDUK35 when applying.

Applications are reviewed on a running basis.